HOW DO I RETURN A PRODUCT
We recommend that you first try your mattress for 30 days, as this allows your body ample time to adjust to the feel of a new mattress. We firmly believe that we have a superior mattress but if you don’t, you have up to 100 nights to let us know. If you are not fully satisfied with your mattress, you may receive a full unconditional refund of your mattress less any rebate payments.
Contact our customer support at 1-888-575-2299 and we will work with you to arrange for a pickup and preferably a donation to a local charity or non-profit. These organizations need products that are un-soiled and in suitable condition for charitable use.
Once your mattress is picked up, upload or email us a scanned or photographed copy of your donation receipt and we'll process your refund for your net cost of the mattress. The refund does not include any installation services than may have been provided upon request, or delivery sur-charges that may apply on deliveries outside the continental 48 states of the USA.
If a suitable nearby charity is not found, we will seek to have the product promptly picked up by a 3rd party free of charge and process your return with documentation the same as with pickup by a charitable institution.
Please note that if you return a product under our 100-day Sleep Trial that we originally shipped to an address outside the continental 48 states of the USA, we will be unable to refund the added shipping fees and possible duties that you paid for the original delivery.
Please note that if you purchased form Amazon, their return policy may be a bit different. For more information on the Amazon return policy click here.
HOW IS THE RETURN PROCESS DIFFERENT IF I ORDERED THROUGH AMAZON?
The return process works a bit differently if you ordered your mattress via Amazon. To start a return for your mattress, call Amazon Customer Service at 866-216-1072 and ask for the Special Handling Department. Amazon will help schedule a removal or arrange return shipping. If you encounter any problems in completing the process with Amazon, please call us for assistance.
DO I HAVE TO KEEP THE ORIGINAL BOX, FOR POSSIBLE FUTURE RETURN?
There's no need to keep the original box. After the mattress is out of the box and uncompressed it is impossible to get it back into the box.
If a product arrives damaged, please refuse delivery of the shipment and contact our customer care. If a shipment is not refused at the time of delivery, you are responsible to notate any visible damages or imperfections on the delivery receipt upon signing for acceptance. If you are unable to fully complete your inspection, please indicate “Subject to Inspection” on the delivery receipt or “Possible Damages”. We will arrange for a replacement to be sent right away at NO cost to you or issue a full refund if the above mentioned guidelines are followed.
RETURN POLICY ON OTHER PRODUCTS
Items can be returned within 30 days of receipt of shipment in most cases. Some non-mattress products may be from manufacturer that have different return policies, where the policies of the respective manufacturer will apply including but not limited to Adjustable bases that are generally non-returnable unless defective.
Certain Products that are considered “hygiene” items can not be returned, such as pillows, sheets, linens, mattress protectors etc. Any promotional items received with original mattress purchase such as pillows, linens, mattress protectors, etc. are non-returnable and will be deducted from the return credit. This includes temporary promotional offers valid at the time a purchase is made or at the time of exchange or return.
Most items can be returned or exchanged within 30-days of delivery. Exchanges can only be made for products of equal or greater value. In the event that the replacement items exceeds the cost of the item being exchanged, the customer will be charged for the difference in cost. All transportation costs are applicable for cancellations, returns and exchanges once an order has been shipped or delivered. Mattresses and furniture must have the applicable law tags attached and in new, sanitary condition with no stains, tears, burns or any other imperfections caused after delivery. (Limited to one exchange per purchase) *Adjustable bases are non-returnable.